Job vacancy : Experienced Call Center Dispatchers Needed (Fairfax ...

CroppMetcalfe is currently seeking experienced Dispatchers to join our call center in Fairfax. The dispatcher is responsible for scheduling and dispatching co-workers on jobs, answering incoming phone calls, providing exceptional customer service and making sure all ticket information is entered in the computer correctly.

PRIMARY RESPONSIBILITIES

? Dispatching service technicians according to the schedule.
? Scheduling and monitoring of technicians service schedule.
? Providing exceptional customer service, making sure all ticket information is entered in the computer correctly.
? Answering incoming service calls and adjusting technician?s schedule as needed
? Resolving customer issues in a prompt and courteous manner. Maintain customer satisfaction by investigating concerns, routing them to the proper staff and responding to special requirements.
? Match type of service required with a technicians ability, zone location and duration of call, to maximize productivity, profitability and accuracy.
? Coordinate and verify technician?s weekend and on-call assignments.
? Alternating work on Saturday?s.

EDUCATION and/or EXPERIENCE

? MUST have ONE YEAR of experience as a high volume Dispatcher
? Excellent interpersonal skills with the ability to interact with all types of customers
? Strong logistical skills
? Knowledge of the service area (Maryland, Virginia and DC)

COMPENSATION & BENEFITS
CroppMetcalfe offers an attractive compensation plan along with a comprehensive benefit plan offering: Medical Insurance, Vision Insurance, Dental Insurance, company-paid Life Insurance, and 401k Plan with company match, Holidays, Vacation, and paid Training.

ABOUT CROPPMETCALFE
We have exceeded our customer?s expectations since 1979. We are one of the largest home services contractors in the country. We offer a wide range of services to both the residential and commercial markets including Heating, Air Conditioning, Home Performance, Plumbing, Pest Control, and Security/Home Theater. CroppMetcalfe was recognized as one of the top companies to work for in the Washington area.

• Location: Fairfax, VA
• Principals only. Recruiters, please don?t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.

Source: http://jobcareerboard.com/2012/job-vacancy-experienced-call-center-dispatchers-needed-fairfax-va/

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